Shipping Policy

Last updated: 06/07/2026

Every order is checked and packed with care before it makes its way to you. We know the wait is part of the pleasure of something new, and we'll always keep you posted along the way. Below is everything you need to know about how and when your order will arrive.

If you have any questions, email us any time at support@tatejacob.com.

Processing your order

Orders are processed within 1–3 business days of being placed. During busy periods, or around holidays, processing may take a little longer — if we expect a delay, we'll let you know.

Once your order has been packed and dispatched, you'll receive a confirmation email with tracking details so you can follow it to your door.

Delivery timeframes

After dispatch, estimated delivery times are:

• United States: 7–10 business days
• International: 10–14 business days

These are estimates rather than guarantees. Total time from order to arrival is the processing time plus the delivery time above.

Shipping costs

• Orders over $100: free shipping (worldwide, including remote and extended areas)
• US orders under $100: a flat rate of $6.99
• International orders under $100: a flat rate of $7.99
• Remote and extended areas (under $100): a higher shipping rate applies to certain remote or extended delivery zones, including Puerto Rico, Alaska, Hawaii, and other US territories. The exact rate for your location is always shown at checkout before you confirm your order.

Your shipping cost is always shown clearly at checkout before you confirm your order.

Where we ship

We ship worldwide. Wherever you are, you'll see the delivery estimate that applies to your region at checkout.

Customs and import duties

For international orders, your parcel may be subject to customs charges or import duties applied by the destination country. These charges are set by your local customs authority and are the responsibility of the recipient. Unfortunately we have no control over them and can't predict what they may be, so if you're ordering from outside the United States, we'd suggest checking your country's import rules beforehand.

Tracking your order

Once your order is on its way, you'll receive a tracking number by email. It can take a day or so for the first tracking update to appear after dispatch, so please allow a little time before checking.

Carriers

Depending on your location, your order will be delivered by a trusted carrier such as USPS, UPS, FedEx, or your local postal service. The carrier is chosen based on the fastest, most reliable option for your destination.

Delays

Now and then, a parcel takes longer than expected — weather, customs, or carrier backlogs can all play a part. These delays sit outside our control, but if your order seems to be taking longer than the estimates above, email us and we'll look into it with the carrier on your behalf.

Incorrect addresses and failed deliveries

Please double-check your shipping address at checkout. We're not able to change an address once an order has been dispatched, and we can't take responsibility for orders sent to an address entered incorrectly. If a parcel is returned to us because of an incorrect address or a failed delivery, we'll get in touch to arrange redelivery, though a further shipping charge may apply.

Missing or misdelivered parcels

If your tracking shows your order as delivered but you can't find it, please check around your delivery area and with neighbours first, then get in touch within 7 days and we'll help you look into it.

Returns

If you need to return something once it arrives, our Returns & Refunds Policy explains how.

Contact us

For any questions about shipping or your order, we're happy to help:

Email: support@tatejacob.com Support hours: Monday to Friday, 9:00 AM–5:00 PM EST US office: 300 Kent Avenue, Suite 402, Brooklyn, NY 11249

Tate Jacob is a trading name of Blake Hampton Ltd (Company No. 16570675), registered in England and Wales.