Refund policy

Last updated: 06/07/2026

We want you to be happy with what you receive. If something isn't right, or simply isn't what you hoped for, we're here to help. This policy explains how to return an item, when you're entitled to a refund, and how the process works.

If you have any questions before or during a return, email us any time at support@tatejacob.com.

Our 30-day return window

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unworn, unused, in their original condition, and returned with any tags and original packaging still attached.

A few things we're unable to accept back, for hygiene and practical reasons: items that have been worn, washed, altered, or damaged after delivery, and anything marked as final sale at the time of purchase.

How to start a return

Starting a return is straightforward:

1. Email us at support@tatejacob.com within 30 days of delivery, with your order number and the item (or items) you'd like to return, and let us know whether you'd like a refund or an exchange.
2. We'll reply with confirmation and the return address, along with any instructions you need.
3. Pack the item securely, ideally in its original packaging, and send it back to the address we provide.

Please wait for us to confirm your return before sending anything back, so we can make sure it reaches the right place and is processed without delay.

Return shipping costs

For change-of-mind returns and exchanges, you are responsible for the cost of return shipping. We'd recommend using a tracked service, as we can't take responsibility for items that are lost on their way back to us.

If your return is because an item is faulty, damaged, or incorrect, we'll cover the cost of getting it back to us — you won't be left out of pocket for something that was our mistake. See the section below.

Exchanges

If you'd like a different size or a different item, the simplest way is to return your original order for a refund and place a new order for the piece you'd prefer. If you'd rather arrange a direct exchange, email us and we'll do our best to help. For exchanges that aren't the result of a fault on our side, return shipping is covered by you.

Faulty, damaged, or incorrect items

We check every order before it leaves us, but if something arrives faulty, damaged, or not what you ordered, we'll put it right. Please email us at support@tatejacob.com within 30 days of delivery, with your order number and a photograph of the issue. We'll arrange a replacement or a full refund — including any original and return shipping costs — at no charge to you.

Cancelling an order

If you'd like to cancel an order, contact us as soon as possible at support@tatejacob.com. If your order hasn't yet been dispatched, we'll cancel it and refund you in full. If it has already been dispatched, you're welcome to return it once it arrives, following the steps above.

Refunds

Once we receive your returned item and have inspected it, we'll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days.

Please note that the time it then takes to appear on your statement can vary depending on your bank or card provider. If more than 14 business days have passed since we confirmed your refund and you still haven't received it, please get in touch and we'll look into it right away.

The original shipping charge on an order (where one applied) is non-refundable on change-of-mind returns, but is refunded in full where an item was faulty, damaged, or incorrect.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer, including any right you may have to cancel an order or to a remedy where goods are faulty, not as described, or not fit for purpose.

Contact us

For any questions about returns or refunds, we're happy to help:

Email: support@tatejacob.com Support hours: Monday to Friday, 9:00 AM–5:00 PM EST US office: 300 Kent Avenue, Suite 402, Brooklyn, NY 11249

Tate Jacob is a trading name of Blake Hampton Ltd (Company No. 16570675), registered in England and Wales.